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Web Browser Help for Internet Explorer
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Troubleshooting Tips for Using Internet Explorer Browser with the SMEI Web Pages 


Some users are experiencing technical issues when using Internet Explorer (IE) when accessing the SMEI website, and specifically when using forms on the site. If IE is your preferred browser, you may wish to read the tips below to optimize your experience. If you are not concerned about using other browsers, you may also like to use Google Chrome or Firefox.

Method 1: Verify that Active Scripting, ActiveX, and Java are not being blocked by Internet Explorer

Active scripting, ActiveX, and Java are all involved in shaping the way information displays on a Web page. If these are blocked on your computer, it may disrupt the display of the Web page. Reset the Internet Explorer security settings to make sure these are not blocked. To do this, follow these steps:

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. In the Internet Options dialog box, click the Security tab.
  4. Click Default Level.
  5. Click OK.

Note ActiveX controls and Java programs are turned off at the High security level in Internet Explorer.

Try to open a Web page where you previously received a scripting error. If you do not receive the error, the issue is resolved. If the issue persists, go to Method 4.

Method 2: Remove all the temporary Internet-related files

Every time that you open a browser to view a Web page, your computer stores a local copy of that Web page in a temporary file. If the size of the temporary Internet files folder becomes too large, some display problems may occur when you open Web pages. Periodically clearing the folder might help resolve the issue.

To remove all the temporary Internet-related files from your computer when you use Internet Explorer 6, follow these steps:

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the General tab.
  4. Under Temporary Internet files, click Settings.
  5. Click Delete Files, and then click OK.
  6. Click Delete Cookies, and then click OK.
  7. Under History, click Clear History, and then click Yes.
  8. Click OK.

To remove all the temporary Internet-related files from your computer when you use Internet Explorer 7, follow these steps:

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the General tab.
  4. Under Browsing History, click Delete, and when you are prompted, click Yes to confirm.
  5. In the Delete Browsing History dialog box, under Temporary Internet Files, click Delete Files, and when you are prompted, click Yes to confirm.
  6. Under Cookies, click Delete Cookies, and when you are prompted, click Yes to confirm.
  7. Under History, click Delete History, and when you are prompted, click Yes to confirm.
  8. Click Close, and then click OK to close the Internet Options dialog box.

Try to open a Web page where you previously received a scripting error. If you do not receive the error, the issue is resolved. If the issue persists, go to method 5.

Method 3: Install the latest service pack and software updates for Internet Explorer 6 or Internet Explorer 7

If you do not have the latest service pack or software upgrades for Internet Explorer 6 or 7, download and install them. They may contain updates that can help resolve the issue.

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Sales and Marketing Executives International, Inc.
PO Box 1390
Sumas, WA 98295 USA
312-893-0751

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