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SMEI Minnesota Roundtable
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SMEI Minnesota Roundtable

SMEI Minnesota Member's Roundtable: If You Don’t Take Care Of Your Customer Someone Else Will

When: 3/27/2014
7:30 AM to 9:00 AM
Where: Dale Carnegie
4938 Lincoln Drive
Edina, Minnesota  55436
United States
Presenter: Maureen Tubbs
Contact: 312-893-0751

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With each year, there are multiple new techniques being used in the hopes of acquiring new customers. Companies are spending money to drive top-line growth in hopes the payoff will have customer lifetime value.     

The harsh reality is It costs 5-20 times more to acquire a customer than to retain one.  Once we have  our customers how do we take care of them?  In this Roundtable, Maureen will facilitate a discussion about the most effective ways for an organization to talk about how “we” are responsible for the customer.  Every company should understand what is their customer make or break – a critical element in decision-making, learning, and judgment to support retention.  

This event is open to Executive, Professional, and Free Trial members at no charge.  If you are not a member but would like to attend please register for membership before signing up for the roundtable.   

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